Get in Touch With Us
This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with and what we cannot. We publish research-based guides to non GamStop casinos for UK readers, so most messages concern accuracy, casino terms or suggestions for new coverage.
What we can and cannot help with
We are an independent information site. We are not a casino, and we do not run player accounts. That affects which messages we can act on.
| Your message is about | Can we help? | Better route |
|---|---|---|
| An error or out-of-date detail on our pages | Yes | Contact us with the page and the detail |
| How a bonus, wagering rule or payment term is explained | Yes, we can clarify our wording | Check the casino's own terms for the current rules |
| A suggestion for a topic or comparison | Yes | Contact us |
| A payment, withdrawal or bonus dispute with a casino | No, we cannot access accounts or intervene | The casino's support team, then its complaints procedure |
| Recovering money or reversing a decision | No | Your bank or card provider, or the licensing body named in the casino's terms |
How to reach the editorial team
Use the contact form or email address shown on this site, if one is displayed in the header or footer. We do not publish any other contact details, and we will never ask you to send passwords, card numbers or identity documents.
A short, specific message gets the quickest answer. It helps to include:
- The page address or the name of the casino you are asking about
- What you read, and what you think is wrong or unclear
- The date you saw it, because offers and terms change often
- A link or screenshot of the casino's own terms, if you have one
We do not promise a fixed reply time. We read what arrives and will answer where we can add something useful.
Reporting a correction or changed terms
Bonus values, wagering rules, payment options and licensing details can change without notice. The offers on our ranked list are casino advertising. We review them and verify what we can, but advertised terms are not a guarantee of what you will receive. Always read the current terms on the casino's own site before depositing.
If you spot a mismatch, tell us. We check it against the operator's published terms and update the page where the evidence supports it. Where we cannot confirm a point, we say so rather than guess.
Commercial disclosure
Non Gamstop Casinos may earn a commission if you sign up to a casino through our links. Commission does not buy position. Our list of the best non GamStop casinos is ordered by editorial assessment, and we point out limitations for every operator, including those at the top.
Partnership and editorial enquiries
If you represent a casino, software provider or support organisation, tell us who you are and what you propose. We do not sell rankings or alter reviews in exchange for payment. We may correct factual errors you can document, such as an out-of-date licence detail or payment method.
If gambling is causing you harm
If gambling is becoming a problem for you or someone close to you, please talk to someone before you write to us. In Great Britain, the National Gambling Helpline run by GamCare offers free, confidential support on 0808 8020 133. GamCare also provides online chat. You can still use GAMSTOP to self-exclude from UK-licensed sites, and tools such as deposit limits and gambling blocking software can help.
Many casinos not on GamStop are licensed outside Great Britain. That means they do not take part in GAMSTOP and UK Gambling Commission protections do not apply in the same way. Please keep that in mind when you choose where to play. Our guides cover this in more detail, and you must be 18 or over to gamble.
Before you write: a quick checklist
- Is your question about a casino account? Contact the casino first.
- Have you checked the casino's current terms and complaints procedure?
- Do you have the page address and date ready?
- Are you leaving out personal and financial details? Please do.
Thank you for helping keep our information accurate. If you are still comparing options, our best non GamStop casinos guide is a good place to continue.